Services: Our helpline turns one

What an amazing year it has been! When we launched our dedicated helpline to provide individual advice, support and guidance to people affected by arthritis, we really didn’t know what a success it was going to be. We’re so pleased we’ve been able to support over 10,000 people with arthritis with our brilliant service.

The helpline is here to help you, to support your patients

On 13th March our marketing campaign to advertise our helpline went live. Since the campaign started, we’ve had an increase in contacts via telephone, email, social media and letters. In fact, on the third day of the campaign, we got more social media enquiries to our helpline in one day than we did for the whole of February!

We have also seen that we’re in high demand; our total number of enquires received in the first year was 15,183. We have been able to answer 80% of our calls but we know there are still many more people who need support out there.

The top three enquiry topics are:

  1. Treatment and therapies
  2. Conditions
  3. Drugs and medication

The top three conditions we hear about are:

  1. Osteoarthritis
  2. Rheumatoid arthritis
  3. Fibromyalgia

In November 2017, when Arthritis Research UK and Arthritis Care merged, work started to integrate the two individual helplines.

By the summer, we will be operating and answering the phones as one single helpline on freephone 0800 520 0520.

Watch this space for the new referral pads with the helpline number.