Giving us feedback

How to give feedback

We value your feedback – whether it’s a compliment, comment or complaint. It’s really important to us to know what we’re doing well and what we can improve.

You can give us feedback by completing our Contact us form or by getting in touch with our Supporter Care Team.

  • By telephone: 0300 790 0444
  • By email: supportercare@versusarthritis.org

  • By post: Supporter Care Team,
    Versus Arthritis,
    Copeman House, St Mary’s Court,
    St Mary’s Gate,
    Chesterfield
    S41 7TD

For feedback or complaints specific to our helpline contact:

  • By telephone: 0300 790 0400
  • By email: helpline@versusarthritis.org
  • By post: Helpline Manager,
    Versus Arthritis,
    Copeman House, St Mary’s Court,
    St Mary’s Gate,
    Chesterfield
    S41 7TD

What we do with your feedback

We’ll always treat your feedback seriously.

Our team will treat you with courtesy, fairness and discretion.

We aim to respond within five business days. If we need to investigate further, we’ll let you know we’ve received your feedback and tell you how long it’ll take to resolve.

If you're not satisfied

Your feedback will be referred to a senior member of staff who will work with our complaints and feedback coordinator to try to resolve the issue.

If your complaint is about fundraising, you can contact the Fundraising Regulator for an independent investigation:

Fundraising Regulator
2nd floor CAN Mezzanine Building
49-51 East Road
London N1 6AH

Phone: 0300 999 3407
Email: enquiries@fundraisingregulator.org.uk

Versus Arthritis are a member of The Lotteries Council and if we're unable resolve a raffle complaint to your satisfaction we can refer it to an alternative dispute resolution service, which is independent of the charity.

For more information, download our Feedback procedure (PDF 184 KB).