Supporter promise

The Fundraising Regulator

Versus Arthritis is proud to be registered with the Fundraising Regulator, the independent regulator of charitable fundraising. The Fundraising Regulator was established in 2016 to strengthen the system of charity fundraising and restore public trust in fundraising.

Our fundraising promise

Our fundraising promise represents a commitment to the highest standards of good practice and ensures that all our fundraising activities are legal, open, honest and respectful. We're committed to the standards set by the Codes of Fundraising Practice which makes clear the standards expected of all charitable fundraising organisations across the UK.

The standards were developed by the fundraising community through the work of the Institute of Fundraising (IoF), the professional membership body for UK fundraising. We're also a member of the Institute of Fundraising.

We'll commit to high standards

  • We'll adhere to the Codes of Fundraising Practice.
  • We'll monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this promise.
  • We'll comply with the law as it applies to charities and fundraising.
  • We will display the Fundraising Regulator badge on our fundraising material to show that we're committed to good practice.

We'll be clear, honest and open

  • We tell the truth and don't exaggerate.
  • We'll do what we say we are going to do with donations we receive.
  • We'll be clear about who we are and what we do.
  • We.ll give a clear explanation of how you can make a gift and change a regular donation.
  • Where we ask a third party to fundraising on our behalf, we'll make this relationship and the financial arrangement transparent.
  • We'll be able to explain our fundraising costs and show how they're in the best interests of our cause if challenged.
  • We'll ensure our complaints process is clear and easily accessible.
  • We'll provide clear and evidence-based reasons for our decisions on complaints.

We'll be respectful

  • We will respect your rights and privacy.
  • We won't put undue pressure on you to make a gift. If you don't want to give or wish to cease giving, we'll respect your decision.
  • We'll have a procedure for dealing with people in vulnerable circumstances and it'll be available on request.
  • Where the law requires, we'll get your consent before we contact you to fundraise.
  • If you tell us that you don’t want us to contact you in a particular way we won't do so. We'll work with the Telephone Preference Service, Mail Preference Service and Fundraising Preference Service to ensure that those who choose not to receive specific types of communication don’t have to.

We'll be fair and reasonable

  • We'll manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • If you're unhappy with anything we’ve done while fundraising, you can contact us to make a complaint. We'll listen to feedback and respond appropriately to compliments and criticism we receive.
  • We'll have a copy of our complaints procedure which will be available on our website or available on request.
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
  • We'll monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

Giving us feedback

We value your feedback. Complete our Contact us form to let us know what you think, or find out more about more about giving us feedback.