CRM Business Analyst

Location(UK): Office Hybrid* - London / Chesterfield
Hours: Full-time, 35 hours per week
Salary: £42,104 per annum (London), £40,099 per annum (rest of UK)
Benefits: Read more about the excellent benefits we offer
Contract type: Fixed Term until March 2025.
Travel: Expected travel between London and Chesterfield Offices on a monthly basis.
Closing date: 23:59, Sunday 6th October 2024.

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

It’s an exciting time to join Versus Arthritis as we are gaining momentum in our Data and Systems Transformation Programme (DST). The DST programme will deliver many new digital systems, integrated data and reporting capabilities. One of the key deliverables is the replacement of the current fundraising system thankQ and introduction of a new CRM, Microsoft Dynamics, that will provide a platform to support the delivery of strategic benefits that support people living with Arthritis. We are looking for a talented CRM Business Analyst to lead this pivotal project which will enhance our fundraising capabilities and improve supporter engagement.

About the role

As the CRM Business Analyst, you will be responsible for reviewing, creating, improving, updating and implementing business processes that are impacted by the implementation of a new CRM & data platforms built on Dynamics 365 and the Microsoft Power Platform. This role will support and facilitate business functions to express business and functional requirements, ensuring that outcomes are aligned with our visions and business strategy. You will manage and actively implement agreed process and data management improvements, which should include new, effective, and efficient processes and workflows that are compatible with Dynamics 365.

You will document and map processes and make recommendations based on solid evidence, with a clear understanding of their impact on the organisation. We are seeking someone not afraid to challenge the ‘as is’ and ‘to be’ processes to ensure that our requirements for a new CRM system are as lean as possible to support an optimal project and system implementation.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

Experience and Knowledge:

  • Excellent understanding of business environments, with proven experience of process improvement and process design in business and/or non-profit organisations.
  • Ability to challenge the status quo, identify more efficient ways of doing things and redesigning processes for new systems.
  • Experience of working with cross functional teams and colleagues from a range of disciplines to produce and ensure the adoption of improved ways of working and better results.

Skills:

  • Effective team player, ready and willing to ‘roll up your sleeves’ to support the team to deliver successful projects and business change. 
  • Attention to detail to eliminate assumptions and ambiguity. 
  • A strong problem solver
  • Ability to engage positively with a range of stakeholders from senior management to system users to technical colleagues and external suppliers.
  • Constructively challenge stakeholders and their requirements to ensure added value.   
  • Ability to articulate ideas, thoughts and engage in the decision-making process.
  • Takes full ownership of the requirements process from eliciting, sign off and changes at various stages of the project lifecycle.
  • Ability to manage workload and multiple projects.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Download the job description and person specification for the CRM Business Analyst role (Word 52.3 KB).

Benefits

Your excellent benefits include:

  • Flexible hours, environments and working practices to promote a healthy work/life balance.
  • Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
  • Simplyhealth cash plan.
  • Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
  • Learning and personal development opportunities.
  • Competitive annual leave, with the option to buy/sell up to five days per year.
  • Generous pension plan, with employer contribution of up to 10%.
  • Life Assurance plan (4 x salary).

How to apply

You must be based, and hold the right to work, in the UK to apply for this position.

To apply you MUST submit:

  1. a concise, up-to-date CV
  2. along with a completed Application form (Word 41.2KB) demonstrating how you meet the key requirements set out in the job description and person specification for the CRM Business Analyst role (Word 52.3 KB). All sections must be completed.

Email both documents as Word or PDF attachments by 23:59, Sunday 6th October 2024 to recruitment@versusarthritis.org. If you have a health condition that prevents you from following the steps above, please email us regarding alternative ways to apply. 

Application deadline and shortlisting

  • We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
  • Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Interview

Interviews are expected on take place on the on Microsoft Teams

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

About us

We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.

There are over 10 million people living with arthritis. That’s one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as ‘just a bit of arthritis’. We don’t think that this is OK. Versus Arthritis is here to change that.

Versus Arthritis is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.

Read more about working for us.

 

 

“Our Flex ways of working enable our employees to have flexibility about how they work, whilst ensuring the needs of the charity are met.”

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Promoting and supporting diversity in the workplace.

Versus Arthritis is a Registered Charity No: 207711 and in Scotland No. SC041156.