ICT operations manager

Location: Flexible – Chesterfield office, London office or homeworking
Hours: Full-time, 35 hours per week
Salary: £51,505 per annum (London office-based), £47,762 per annum (rest of UK)
Benefits: Read more about the excellent benefits we offer
Contract type: Permanent
Travel: Some travel to London office and/or Chesterfield office approx once per month
Closing date: 23:59, Tuesday 24 May 2022

Download the job description and person specification for the ICT operations manager (PDF, 152 KB).

Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.


The Operations Manager is responsible for delivering ongoing technical application and infrastructure support, and a more structured approach to the take-on of new systems. Key areas of focus are database and system administration, third party supplier management and technical consultancy.

About the role

To lead a team of system administrators and infrastructure engineers to provide ongoing support and consultancy across the Charity’s IT estate, including databases, application support, data integration, cloud management and SharePoint administration.

The ICT Operations Manager will play a key role in delivering several services as well as responsibility for third party supplier management and production incident resolution.  Ensuring the delivery of services is documented, flexible and fully supported by stable solutions that follow agreed standards and strategic roadmaps.             

Key requirements

  • Strong people and team management skills.
  • Communication, influencing and stakeholder management skills. Along with an ability to summarise technical issues to non-technical audiences.
  • Good understanding, and experience, of IT project and application support lifecycles.
  • Good understanding of cloud services (SaaS, IaaS, PaaS).
  • Track record of delivering technical changes.
  • Strong customer service ethos.

How to apply

To apply you MUST submit:

  1. a concise, up-to-date CV
  2. along with a completed supporting statement (Word, 40.04 KB) demonstrating how you meet the key requirements set out in the job description and person specification for the ICT operations manager role (PDF, 152 KB).
  3. please include where you’ve seen this role advertised.

Email your completed application by 23:59, Tuesday 24 May 2022 to recruitment@versusarthritis.org.

We advise candidates to apply early as we reserve the right to close applications ahead of this date.

Only shortlisted candidates will be contacted.

We do not wish to receive contact from agencies or media sales.


First interviews expected: Wednesday 1 June 2022 on Microsoft Teams.
Second interviews expected: Tuesday 7 June 2022 on Microsoft Teams.

About us

There are 20.3 million people living with arthritis and MSK conditions in the UK. That’s one in three people, many who live in pain every single day. The impact is huge as the condition intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of aging or shrugged off as ‘just a bit of arthritis’. We don’t think that this is ok. Versus Arthritis is here to change that.

Join us and use your skills, knowledge, passion and energy to help us defy arthritis.

Read more about working for us.

Happy to Talk Flexible Working

Promoting equality in the workplace.




Promoting and supporting diversity in the workplace.


Versus Arthritis is a Registered Charity No: 207711 and in Scotland No. SC041156.