Individual Giving Officer

Location: London or Home-based
Hours: Full-time, 35 hours per week
Salary: £32,020 per annum (London office-based), £28,821 per annum (rest of UK)
Benefits: Read more about the excellent benefits we offer
Contract type: Fixed-term maternity cover – one year until May 2023
Travel: Some travel to London office for team meetings (circa every other month)
Closing date: 23 May 2022

Download the job description and person specification for the Individual Giving Officer role (PDF, 204 KB).

Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.


The Individual Giving Officer will work as part of an integrated engagement team building a large pool of people who know who we are, share our values and consider us worthy of support. You will use data to optimise our community of support, providing opportunities to activate – and keep activating – with easy actions with mass appeal to grow deeper, more mutually valuable relationships built on shared values. These actions can be non-financial as well as financial but all contribute to maximising impact for people with arthritis.

As a member of the Individual Giving team, you’ll have a big part to play as a key member of the newly created Mass Fundraising and Engagement Team. The team is responsible for growing the Versus Arthritis community and the contribution (money and voice) the community makes to improve the lives of people with arthritis. The team will deliver an integrated, audience-focused mass engagement programme to increase brand reach, drive service engagement, amplify our collective voice to drive change and grow donations across mass income streams. The last bit is where you come in!

About the role

This role is one of two Individual Giving Officers who, together with the Individual Giving Manager, make up the Individual Giving team. This team is accountable for engaging thousands of people each year to make a donation to Versus Arthritis. The aim of this team is to transform the number of supporters who give and the longevity and value of their support. They will do this through the development of innovative, multi-channel audience and insight led mass retention and acquisition activities and product development.

The programme includes cash appeals, reactivation, supporter magazines, lottery and more.

Key requirements

The best person for this job will be able to:

  • Understand different audiences, their needs and motivations.
  • Engage critically with creative concepts and plans across the team and share thoughts constructively.
  • Manage multiple projects and deliver to a high standard.
  • Develop and deliver successful campaigns for different channels, achieving ambitious targets and objectives.
  • Demonstrate excellent attention to detail.
  • Work well under pressure and manage conflicting priorities.
  • Work collaboratively with colleagues across levels to develop innovative and engaging content and communicate clearly and confidently with stakeholders across all levels.

Have experience in:

  • Interpreting performance insights, making recommendations for improvement and applying them.
  • A charity or commercial setting in direct marketing, digital marketing or fundraising and using email marketing, paid social and/or search to recruit and convert donors or customers and increasing scale.
  • Working well with budgets, tracking financial and other metrics and working to improve ROI.
  • Working with data, segmentation and campaign analysis to deliver growth. Evaluating results and making recommendations for future activity.
  • Developing engaging creative concepts with agencies or internal teams. Using email clients to develop and evaluate email campaigns.


  • An advocate for people with arthritis, always pushing to centre lived experience.
  • Supporter-led, striving to ensure the best donor experience.
  • A proactive team-member, bringing ideas to the table, supporting and constructively challenging colleagues.
  • As comfortable embracing failures as you are celebrating success.

Is this you? If so, please apply today – we’d love to hear from you.

How to apply

To apply you MUST submit:

  1. a concise, up-to-date CV
  2. along with this completed supporting statement form (Word,43 KB) demonstrating how you meet the key requirements set out in the job description and person specification for the Individual Giving Officer role (PDF, 204 KB)
  3. please include where you’ve seen this role advertised.

Email your completed application by 23 May 2022 to

We advise candidates to apply early as we reserve the right to close applications ahead of this date. Note: Previous applicants need not apply.


Timings to be confirmed.

About us

There are 20.3 million people living with arthritis and MSK conditions in the UK. That’s one in three people, many who live in pain every single day. The impact is huge as the condition intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of aging or shrugged off as ‘just a bit of arthritis’. We don’t think that this is ok. Versus Arthritis is here to change that.

Alongside volunteers, healthcare professionals, decision makers and researchers we do everything we can to push back against arthritis. Together, we’ll continue to develop breakthrough treatments, campaign relentlessly for arthritis to be seen as a priority and support people with arthritis whenever they need it. We’re making real progress. But there’s still a long way to go, and we won’t stop until no-one has to tolerate the pain, fatigue and isolation of arthritis.

Join us and use your skills, knowledge, passion and energy to help us defy arthritis.

Read more about working for us.

Promoting equality in the workplace.




Promoting and supporting diversity in the workplace.


Versus Arthritis is a Registered Charity No: 207711 and in Scotland No. SC041156.