Supporter journey manager

Location: Flexible: London office, Chesterfield office or home-based
Hours: Full-time 35 hours per week
Salary: £44,000 per annum (London office-based), £40,000 per annum (rest of UK)
Benefits: Read more about the excellent benefits we offer
Contract type: Permanent
Travel: Some travel to the London and Chesterfield offices required
Closing date: 23:59, Sunday 22 May 2022

Download the job description and person specification for the Supporter journey manager (PDF, 153 KB).

Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences.  We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.


Our community and arthritis family are galvanised by shared values, activation, engagement and loyalty. They work with us to amplify our collective voice to drive change and grow donations.

This is a new and exciting opportunity within the Legacy Administration and Supporter Care team, to lead and manage an integrated approach to supporter journey development across the organisation, via multiple platforms.

You will ensure that data-led insights are used to grow audiences and drive donations, all supporters have an excellent experience of Versus Arthritis and undertake impact evaluation for continuous improvement.

About the role

You will work with the heads of team in the Income and Engagement directorate to deliver a multi-year experience and journey strategy, implementation plan and road map to increase engagement within our community and wider arthritis family. This will involve leading comprehensive organisational supporter journey mapping, developing frameworks to support teams in their journey planning and acting as a point of sign-off for those journeys. You will be accountable for platform development and delivery to support the journey strategy and roadmap to ensure that we continue to inspire people to give their money, their time and their voice to make a difference for people with arthritis.

You will be responsible for developing engaging, inspiring and motivating content and touchpoints to embed and develop integrated supporter journeys, suitable for a range of different audiences across multiple channels and platforms.  You will ensure that we have a consistent approach to supporter experience, consents and preferences and will manage the supporter satisfaction survey.

Key requirements

  • A proven track record in supporter experience/journey success.
  • Experience of using email marketing platforms such as Engaging Networks and Dot Digital, with excellent attention to detail for data capture and quality are essential.
  • An exceptional planner and analytical thinker, data-led, with demonstrable skills in developing business intelligence using quantitative and qualitative approaches.
  • Excellent communication, influencing and relationship building skills – a champion of a supporter centric approach and a willingness to build robust relationships across the organisation.
  • Full cycle email marketing experience gained in the non-profit sector would be highly advantageous.

How to apply

To apply you MUST submit:

  1. a concise, up-to-date CV
  2. along with a completed supporting statement (Word, 40.04 KB) demonstrating how you meet the key requirements set out in the job description and person specification for the Supporter journey role (PDF, 153 KB).
  3. please include where you’ve seen this role advertised.

Email your completed application by 23:59, Sunday 22 May 2022 to

We advise candidates to apply early as we reserve the right to close applications ahead of this date.

Only shortlisted candidates will be contacted.


First interviews expected: 9 and 10 June 2022 on Microsoft Teams.

About us

There are 20.3 million people living with arthritis and MSK conditions in the UK. That’s one in three people, many who live in pain every single day. The impact is huge as the condition intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of aging or shrugged off as ‘just a bit of arthritis’. We don’t think that this is ok. Versus Arthritis is here to change that.

Join us and use your skills, knowledge, passion and energy to help us defy arthritis.

Read more about working for us.

Happy to Talk Flexible Working

Promoting equality in the workplace.




Promoting and supporting diversity in the workplace.


Versus Arthritis is a Registered Charity No: 207711 and in Scotland No. SC041156.