Nation Support Officer – Northern Ireland

Location (UK): Belfast Office, Northern Ireland
Hours: Full-time, 35 hours per week
Salary: £30,337 per annum
Benefits: Read more about the excellent benefits we offer
Contract type: Permanent
Travel: Occasional for events and internal meetings
Closing date: 23:59 hours, 29 June 2025

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an enthusiastic and confident individual to support our nation office in Belfast. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.

About the role

This role will include responsibility for the general management of a nation office, including on site health and safety provision, coordinating resources for delivery services and providing an excellent ‘front of house’ role managing enquiries and signposting to support.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed; whether in person, by telephone, e-mail, social media or written correspondence (you will be the first point of contact for external enquiries).
Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.

Download the job description and person specification for the Nation Support Officer role (Word 50KB).

Benefits

Your excellent benefits include:

Flexible hours, environments and working practices to promote a healthy work/life balance.
Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
Simplyhealth cash plan.
Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
Learning and personal development opportunities.
Competitive annual leave, with the option to buy/sell up to five days per year.
Generous pension plan, with employer contribution of up to 10%.
Life Assurance plan (4 x salary).

How to apply

You must be based, and hold the right to work, in the UK to apply for this position.

To apply you MUST submit:

a completed Application Form (Word 52.6KB), clearly demonstrating how you meet the key requirements and competencies set out in the job description and person specification for the Nation Support Officer role role (Word 50KB)
along with a completed Equality Monitoring Form (Word 1.0KB)

Email both documents as Word or PDF attachments by 23:59 hours, 29 June 2025 to recruitment@versusarthritis.org. If you have a health condition that prevents you from following the steps above, please email us regarding alternative ways to apply. 

Application deadline and shortlisting 

We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
Only shortlisted candidates will be contacted.

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.

Interview

Interviews expected: Thursday 03 July 2025 in our Versus Arthritis Belfast Office, The McCune Building, 1 Shore Rd, Belfast, BT15 3PG

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

About us

We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.

There are over 10 million people living with arthritis. That’s one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as ‘just a bit of arthritis’. We don’t think that this is OK. Versus Arthritis is here to change that.

Versus Arthritis is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.