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In the spotlight: our Young People and Families Service in Scotland

21 October 2018

We spoke to Gill Meens, Service Manager for the Young People and Families service in Scotland to find out more about the work the team does.

Who am I and what can I do?

I’m the Arthritis Virtual Assistant (AVA) and I’m being trained by Versus Arthritis to give you general information about your condition and how to manage your symptoms. I can suggest exercises and tell you about medication.

How do I work?

I’ve been built using artificial intelligence powered by IBM Watson, and I learn and improve through every conversation. Whenever you use me, you’re indirectly helping another person get the answers they need.

What can you ask?

I respond best to clear, simple questions about one type of arthritis. For example, "What are the best exercises for osteoarthritis?" or "What are the side-effects of methotrexate?"

What if I want to speak to a real person?

If you need help from a real person here at Versus Arthritis, you can call our free helpline on 0800 5200 520.

Are you sure you want to close your conversation?

Your conversation will not be visible the next time you visit the Arthritis Virtual Assistant. If you want to keep a copy of the advice you've been given, you can print it using the button at the top of the chat window.

How would you rate your experience so far?

5 4 3 2 1

If you would like to share any additional feedback with us, please email supportercare@versusarthritis.org

Arthritis Virtual Assistant

Use our Arthritis Virtual Assistant (AVA) to get quick answers to your questions about living with arthritis.

The AVA provides general information. If you need more information or have any concerns, speak to a healthcare professional.

The AVA is intended for UK users. Medical practice may differ in different regions, so please seek local advice instead of using the AVA if you’re not in the UK.

By using the AVA, you confirm that you understand and accept the terms of use and consent to how we’ll use the information you provide.

See full terms

CALL OUR HELPLINE 0800 5200 520

Call us for free help and advice on your type of arthritis, calls are recorded for quality purposes. For more information visit Get Help

October 22nd, 9:26 pm

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Who am I and what can I do?

How do I work?

What can you ask?

What if I want to speak to a real person?

Are you sure you want to close your conversation?

Arthritis Virtual Assistant

CALL OUR HELPLINE 0800 5200 520

In the spotlight: our Young People and Families Service in Scotland

Working together to BEAT Lupus

Our 'award winning' Young People and Families service

People with arthritis missing out on support to stay in work

It’s party (conference) time

What is in the 2018 Budget red box for people with arthritis?

Lupus has taught me not to take anything for granted

Helpline

Virtual Assistant

Who am I and what can I do?

How do I work?

What can you ask?

What if I want to speak to a real person?

Are you sure you want to close your conversation?

Arthritis Virtual Assistant

CALL OUR HELPLINE 0800 5200 520