How do I contact the helpline?

You don’t need to face arthritis alone. Our advisors aim to bring all of the information and advice about arthritis into one place to provide tailored support for you.

Call 0800 5200 520 for free today (Monday–Friday, 9am–8pm)

Email us: helpline@versusarthritis.org

Write to us:

Helpline
Versus Arthritis
Copeman House, St Mary’s Court
St Mary’s Gate
Chesterfield S41 7TD

You can also speak to the helpline, as well as other people with arthritis, through our online community.

What can the helpline help with?

Supported by our history of medical research, and informed by the experiences of people with arthritis, our helpline seeks to bring you the best information, tips and advice on:

  • how to manage pain
  • specific conditions
  • medication and treatments options
  • what exercise or diet might be appropriate
  • how to manage on an emotional level.

We also offer a telephone interpreting service for people whose first language isn’t English. Call our helpline to request an interpreter.

Who will I speak to?

You can be sure you’ll speak to someone who understands, because each member of the team are trained and have extensive knowledge of different types of arthritis and are updated regularly on new developments.

What happens when I get in touch?

If you contact us, you’ll receive support that is tailored to your needs. Our helpline advisor will listen and give you balanced information and personal support. If appropriate, they’ll send you information for you to read in your own time.

You’re welcome to get in touch again with any further questions you may have.

What else do I need to know?

Lines open from 9am-8pm, Monday–Friday (excluding bank holidays). All calls are free from all UK landlines and on consumer mobile phones.

Please note that our advisors aren’t medically trained and aren’t able to offer you individual medical advice. We recommend that you speak with your GP or another healthcare professional for one-to-one medical advice. Calls are recorded for training and quality purposes.

Your personal information and details of the enquiries received are stored on a secure database in line with our privacy policy. If for any reason you wish to have your personal details removed, please contact our supporter care team on 0300 790 0400.

Our helpline is a member of the Helplines Partnership, which helps us to make sure that we provide a high quality and professional service.