Our policies
Fundraising promise
Our Fundraising promise represents a commitment to the code of fundraising practice and ensures that all our fundraising activities are legal, open, honest and respectful.
Terms and conditions
Read the terms and conditions for using our website, including how you may use material, linking to our site, using social media and our virtual assistant.
Modern Slavery Statement
Read about our commitment to ensure we combat the risk of modern-day slavery and human trafficking within our supply base.
Accessibility
We want to make sure everyone is able to use our website and we’re checking and improving our website against WCAG 2.1 AA standards.
Versus Arthritis Safeguarding Policy
Read about our commitment to keeping adults and children safe.
Helpline Confidentiality Statement
Our helpline confidential, though there are some specific occasions where we may need to break that confidentiality for various reasons
Arthritis tracker terms and conditions
Read the terms and conditions for using our Arthritis Tracker, including your data and privacy. You must be aged 13 or over and use an encrypted password.
Versus Arthritis and Welsh language
This page outlines some of the ways we can support you in Welsh. It also shows the work we’re doing to improve services in Welsh.
Making a complaint
Let us know about any complaints or feedback, and read about Versus Arthritis complaints procedure.
Privacy notice
Read our privacy notice for information about how we ask for your consent, what your rights are and how we keep your data safe.
Animal Research Policy
We are committed to enhancing knowledge of arthritis and musculoskeletal conditions, we support ethical research initiatives, including animal studies when no alternatives exist.